Refund & Return Policy

At Boss General Trading LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please review our policy regarding returns and refunds for perfume products.

1. Eligibility for Returns

Due to the nature of our products, we only accept returns for items that are unused, unopened, and in their original packaging with all seals intact. Used or opened perfumes cannot be returned for hygiene and safety reasons.

2. Time Limits

You have 14 days from the date of delivery to request a return or exchange. Requests made after this 14-day period will not be accepted.

3. Damaged or Incorrect Products

If you receive a damaged product or an incorrect item, please contact us immediately upon receipt. We will arrange for a replacement or a full refund, including any shipping charges incurred. Please provide photographic evidence of the damage to assist us in processing your claim.

4. Non-Returnable Items

The following items are strictly non-returnable:

• Opened or used perfumes and fragrances.
• Products with tampered or broken seals.
• Items purchased on final sale or clearance.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment (Visa or Mastercard) within a certain number of days, depending on your card issuer's policies.

6. Shipping Responsibility

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a defect or an error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Details for Returns

To initiate a return, please contact our customer service team:
Email: brbossperfumes@gmail.com
Phone: +971 4 235 6130